Terms & Conditions
Last updated: January 2025
Please read these Terms and Conditions carefully before using the services of The Patriarch Group Adventures ("we", "us", "our"). By submitting a booking enquiry or using our website, you agree to be bound by these terms.
1. About Us
The Patriarch Group Adventures is a tour and travel company registered and operating in Nairobi, Kenya. We specialise in safaris, honeymoon packages, spiritual tourism, medical tourism, charity tourism, hotel booking, and flight ticket reservation.
2. Booking & Enquiries
All bookings and reservations are subject to availability and are only confirmed upon receipt of a written confirmation from us and payment of the required deposit. Submitting an enquiry form does not constitute a confirmed booking.
- A deposit of 30% of the total package cost is required to confirm a booking.
- The remaining balance is due no later than 14 days before the travel date.
- Bookings made within 14 days of departure require full payment at the time of booking.
3. Cancellation Policy
Cancellations must be made in writing to info@thepatriarchgroupadventures.com. The following charges apply:
- More than 30 days before departure: Full deposit retained; remaining amount refunded
- 15–30 days before departure: 50% of total package cost charged
- 7–14 days before departure: 75% of total package cost charged
- Less than 7 days before departure: No refund — 100% cancellation fee applies
We strongly recommend purchasing travel insurance to cover unforeseen cancellations.
4. Changes to Bookings
We will make reasonable efforts to accommodate changes to confirmed bookings, subject to availability. Amendment fees may apply. Changes to flight tickets are subject to the airline's own terms and fare conditions.
5. Pricing
All prices quoted on our website are indicative and subject to change based on availability, season, exchange rates, and supplier costs. A firm price will be confirmed in writing before your booking is finalised. Prices are quoted in KES or USD as indicated.
6. Flights & Third-Party Services
Where we arrange flights, accommodation, or other third-party services on your behalf, we act as an agent. We are not liable for the acts, omissions, or defaults of airlines, hotels, or other suppliers. Their own terms and conditions will apply to those services.
7. Liability
The Patriarch Group Adventures shall not be liable for any loss, damage, injury, or delay arising from:
- Events beyond our reasonable control (force majeure), including natural disasters, political unrest, strikes, or pandemics
- Acts or omissions of third-party suppliers
- Your own negligence or failure to comply with entry requirements, visa regulations, or health advisories
Our total liability to you shall not exceed the total amount paid by you for the service in question.
8. Travel Documents & Visas
You are solely responsible for ensuring you hold a valid passport, visa, and any required travel permits for your destination. We can advise on requirements but bear no responsibility for denied entry or visa refusals.
9. Health & Safety
You are responsible for ensuring you are medically fit to travel and for obtaining any required vaccinations. We recommend consulting a healthcare professional before travelling to regions with specific health advisories.
10. Travel Insurance
We strongly recommend that all clients obtain comprehensive travel insurance covering trip cancellation, medical emergencies, evacuation, and loss of belongings. We can assist with sourcing suitable insurance on request.
11. Website Use
The content on this website is for general information purposes only. We make no warranties about the completeness, reliability, or accuracy of information on third-party destinations or services. Links to external websites are provided for convenience only.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the Kenyan courts.
13. Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. The current version will always be published on this page with the effective date.
14. Contact Us
For any questions about these Terms and Conditions, please contact us:
- Email: info@thepatriarchgroupadventures.com
- Phone / WhatsApp: +254717985121
- Location: Nairobi, Kenya