Privacy Policy
Last updated: January 2025
The Patriarch Group Adventures ("we", "us", or "our") is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and your rights under the Kenya Data Protection Act 2019 and, where applicable, the EU General Data Protection Regulation (GDPR).
1. Who We Are
The Patriarch Group Adventures is a tour and travel company based in Nairobi, Kenya. We can be reached at:
- Email: info@thepatriarchgroupadventures.com
- Phone / WhatsApp: +254717985121
- Location: Nairobi, Kenya
2. What Data We Collect
We collect personal data only when you voluntarily provide it through our website forms, including:
- Contact form: name, email address, phone number, inquiry type, message
- Booking enquiry: name, email, phone, destination of interest, preferred travel date, message
- Ticket reservation: name, email, phone, travel details (dates, cities, cabin class, traveller count)
- Newsletter subscription: email address
We do not collect sensitive data such as payment card numbers, national ID numbers, or biometric data through this website.
3. How We Use Your Data
We use your personal data to:
- Respond to your travel enquiries and booking requests
- Send you travel information, itineraries, and quotes you requested
- Send newsletter updates and promotional offers (only if you subscribed)
- Improve our website and services
- Comply with legal obligations
We do not sell, rent, or trade your personal data to third parties for their marketing purposes.
4. Legal Basis for Processing
We process your data on the following legal bases:
- Consent — when you voluntarily submit a form or subscribe to our newsletter
- Legitimate interest — to respond to your enquiries and improve our services
- Legal obligation — where required by Kenyan law
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purpose for which it was collected — typically up to 2 years for enquiry records. Newsletter subscriber data is retained until you unsubscribe.
6. Third-Party Services
Our website uses the following third-party services that may process data:
- Unsplash — for travel photography (no personal data shared)
- Google Fonts — fonts are loaded from Google's servers, which may log your IP address
- WhatsApp — clicking our WhatsApp button takes you to WhatsApp's platform, governed by their own privacy policy
7. Cookies
Our website currently does not use tracking or analytics cookies. Basic session behaviour relies on your browser's standard functionality. If we introduce analytics tools in future, this policy will be updated and a consent banner will be displayed.
8. Your Rights
Under the Kenya Data Protection Act 2019, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Lodge a complaint with the Office of the Data Protection Commissioner (ODPC) Kenya
To exercise any of these rights, contact us at info@thepatriarchgroupadventures.com.
9. Data Security
We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. Form submissions are transmitted via your email client or our secure PHP mail handler on our hosting server.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
- Email: info@thepatriarchgroupadventures.com
- Phone: +254717985121